About Us
Ossama Hashim's Overview
- Current
- Past
- Education
- Websites
Ossama Hashim's Experience
IT Help Desk
Delta Communications & Trade
February 2010 – Present
Technology Specialists, to install, configure, secure, operate, troubleshoot and maintain their computer systems.
Providing technical assistance to others. Depending on the path chosen, also be involved in networking or implementing computer security solutions.
1. Identifies, diagnoses, and resolves Level One problems for users, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.
2. Provides one-on-one end-user problem resolution over the phone for District approved Personal
Computer (PC) software.
3. Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
4. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and servers, e-mail, Internet, dial-in, and local-area network access problems.
5. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
6. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
7. Helps install local area network cabling systems and equipment such as network interface cards, routers and switches.
Providing technical assistance to others. Depending on the path chosen, also be involved in networking or implementing computer security solutions.
1. Identifies, diagnoses, and resolves Level One problems for users, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.
2. Provides one-on-one end-user problem resolution over the phone for District approved Personal
Computer (PC) software.
3. Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
4. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and servers, e-mail, Internet, dial-in, and local-area network access problems.
5. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
6. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
7. Helps install local area network cabling systems and equipment such as network interface cards, routers and switches.
Ossama Hashim's Languages
English, Arabic
Ossama Hashim's Skills & Expertise
- Troubleshooting
- Computer Hardware
- Databases
- Teamwork
- Customer Service
- Microsoft Office
- Windows
Ossama Hashim's Education
Higher Institute for Computer Science
Bachelor's degree, Computer Science
2000 – 2006
Ossama Hashim's Additional Information
- Websites:
About Us
Reviewed by News Tracker
on
January 17, 2013
Rating:
Reviewed by News Tracker
on
January 17, 2013
Rating:
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