If you frequently use a mobile phone for business calls and text messages, you know that the fees from your carrier can add up quickly. But with suitable apps and programs, you can add an office line that lets you use Wi-Fi to make voice calls and send texts from your mobile device or desktop at no extra charge, using the Internet service you already pay for. Having a second phone line for business also can help you separate your work from your personal life.
The technology has improved in recent years from the early days of poor quality and annoying latency--the delay between when the other person speaks and when you hear them--to an experience comparable to a regular phone call.
Dozens of VoIP apps are available in various mobile app marketplaces, but this article focuses on the most widely used ones. Scroll down to the bottom of this article to see a comparison chart of their features.
(Note that none of these apps allow 911 emergency calling. As a result, they are suitable only as secondary lines. You should still have access to a phone line for emergency calls.)
Line2
Toktumi's Line2 is a mobile app for Android and iOS devices that provides you a phone number and allows you to make and receive voice calls and text messages over a Wi-Fi or cellular data connection. Last Thursday, Toktumi released a version of Line2 for iPad, so now you can turn your iPad into an oversize phone, too. Though the app is easy to set up and use, it does require you to enter a forwarding phone number that will ring in case the app is offline. I had no trouble calling out, but I ran into some problems trying to get incoming calls to ring on my Wi-Fi-only devices. In those cases, the calls went straight to the forwarding number.
What it costs: Line2 service runs $10 per month for unlimited voice and texting to the United States and Canada, including conference calls from the mobile app; or $15 per month for mobile apps and a desktop softphone app for calling and texting from a computer. Low rates apply to international numbers. Line2 also offers a seven-day free trial.
Bottom line: Line2 pricing is inexpensive and easy to understand. Call quality is better than most other VoIP apps I tried, with a call across the country sounding much the same over Line2 as over a cell phone. Line2 also supports visual voicemail and conference calling. Though Toktumi doesn't offer any free plans, a free trial lets you test the setup.
Truphone
Unfortunately, Truphone's call quality didn't quite keep up in my tests. The audio was very compressed and sounded tinny, and I noticed more latency than with a regular cell phone call.
What it costs: For $13 per month you get unlimited calling to U.S. landlines and mobile phones. You'll have to add another $5 per month to get a phone number to receive incoming calls.
Bottom line: Truphone is a good option if you frequently travel internationally, or if you want to have a local number in another country. But if you need to call only within the States, you'll find that it's a more expensive option despite its subpar call quality.
Skype
Setting up Skype is a bit more complicated than setting up some rival services, due to the many options available. To get a full-featured phone setup--one that lets you call out to landlines and mobile phones, and includes a phone number so people can call in to your Skype account from any phone--you'll have to add several separate services. Though you have to pay only for the services you use, multiple inexpensive services can cumulatively cost more than a single-fee service.
What it costs: Skype-to-Skype calling, messaging, and video are all free from the computer and the mobile app. Unilmited outbound calling to landlines or to mobile phones in the United States and Canada from Skype start at $3 per month, or you can pay as you go for 2.3 cents per minute plus a connection fee. A phone number for inbound calling costs $18 for three months, or $60 for a full year. Voicemail costs another $2.10 per month.
Bottom line: Skype offers plenty of options for customizing a plan specifically to your business's needs, along with apps for pretty much every platform out there. But the many choices can feel overwhelming if you're just looking for a simple voice line.
Google Voice
In 2010, Google branched into VoIP calling by supporting outgoing calls to landlines and mobile phones from Gmail, via a chat add-on that works in Windows, OSX, and Linux. Once you've made a call out from Gmail, you can add Google Chat as a forwarding phone in Google Voice so that incoming calls will ring in the Chat pane of Gmail on your desktop Web browser.
To get VoIP calling with Google Voice on a mobile device, you can try connecting it to another VoIP app, such as Groove IP or Sipdroid on Android, or Talkatone or Line 2 on iOS. I successfully placed calls from an Android tablet with Sipdroid, and from an iPad with Google Voice using Line 2.
What it costs: When Google released calling from Gmail, it was free to call out to the United States and Canada for the first year. Later the company decided to extend the free calling period through 2012. Calling internationally starts at 2 cents per minute.
Bottom line: Google Voice offers a lot of useful services at no charge and can save you from needing a texting plan on your smartphone, but either you'll be tied to your computer for VoIP calls or you'll have to add another service to make VoIP calls from your smartphone.
Conclusion
Google Voice is free, making it the lowest-cost option. Making VoIP call from a mobile device over 3G or 4G will require a data plan, and VoIP calls can use up your monthly data allotment quickly. But if you spend most of your time in Wi-Fi range and don't mind the setup work, Google Voice can be an inexpensive choice. For a simple, easy-to-set-up alternative, Line2 offers great call quality, an easy-to-use app, and a coherent price plan.
Source: PcWorld
Save Money and Get a Second Line by Making Calls Over Wi-Fi
Reviewed by News Tracker
on
January 02, 2013
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