J.D. Power: Verizon again tops in customer care survey

J.D. Power names Verizon customer care leader for fourth consecutive time.

(Credit: CBS Interactive)

For the fourth consecutive time, J.D. Power and Associates has named Verizon Wireless as the leader in customer care among full-service wireless providers.

The semiannual report is based on feedback from thousands of consumers, scoring carriers based on three contact channels: telephone; walk-in (retail store); and online.

(Credit: J.D. Power and Associates)

Verizon leads all full-service providers with a score of 766, just ahead of AT&T's 759, however both were above the industry average. Verizon credits social networking efforts for the high marks, touting the active and light-hearted online personality.

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  by Scott Webster via CNET