According to a recent survey, if you're looking to buy something online, you're most likely to be pleased with the outcome if you make the purchase on Amazon.com.
The world's largest Web retailer tops the list of online vendors in ForeSee's Holiday E-Retail Satisfaction Index with a rating of 88 on a scale of 1 to 100. This marks the eighth consecutive year Amazon has finished atop ForeSee's annual holiday survey of online shoppers; the results of this year's survey were released on December 27, 2012.
Overall customer satisfaction with Web retailers has stalled at 78 percent, according to ForeSee's survey of 24,000 online shoppers conducted between Thanksgiving and Christmas. Apple's online customer-satisfaction rating fell four points to 80 percent in the most recent survey, while Dell's score dropped the same amount to 77 percent. J.C. Penney recorded the biggest ratings decline of six points to 78 percent.
It pays to do some presale research Even when you transact business with a reputable online vendor, you can quickly find yourself on the wrong end of a bad deal. Last week a reader contacted me about a return gone awry.
I placed an order for a juicer on Amazon (but it was from a seller on Amazon)... for around [$3,000]. That same night I tried to cancel the order with no luck. That went on for three days and then on the fourth d... [Read more]
by Dennis O'Reilly via CNET
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