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Sony Xperia Z5 Compact

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Huawei Mate S

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Sony Xperia Z5

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Meizu MX4

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Samsung Galaxy S6

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Sprint Sells Blind Man Wrong Phone, Charges Restocking Fee, Shrugs

(Maulleigh)

Orlando is blind, and had a very specific set of requirements while shopping for a new phone. The staff of the local Sprint store apparently weren’t very savvy about accessibility features on the phones they sell, though, so they sold him the wrong one. Who paid the quite literal price for this error, in the form of a restocking fee? Orlando, of course.

I am a 40 year old blind man living in [redacted]. I have been blind since birth.

It is very hard for me to adapt to new technology, so for more than five years I have used the LG Rumor 2 phone. It’s not an Android, but it was perfect for me because it has a slide out keyboard and reads aloud everything.

It recently broke, so I decided to take advantage of my upgrade and get a newer non-Android phone. I really didn’t want to have to adapt to a touch screen. I sent my caretaker to the Sprint store where he spent nearly an hour going over the features of a new ‘basic’ phone with the store representative to make sure the one selected would meet all of my needs.

Once he got it home, to our dismay it didn’t. It did not speak aloud the caller ID, contacts list (etc…)

He went back to the Sprint store the next day and they did accept the return, but they forced him (me) to pay a $35 restocking fee for the phone that THEY incorrectly sold us.

The fiasco continued over the next two days as he made a trip to a different Sprint store and ultimately bought me an Android phone that I am slowly learning to use. Even then, he had to make a third trip out to get contacts imported over because he was told we had a wireless backup function and we could do it from home, but this was not the case. They also cut off the second line we have on the account even though we expressly told them NOT to do so.

All in all I would estimate 6-7 hours were spent travelling into the city and back, visiting stores and on the phone with Sprint. I’m rather livid over the situation. Whenever I speak to them on the phone they are sure to remind me how grateful they are for my business as a “long time Sprint customer.”

I called Sprint today to get the second line turned back on and wound up speaking to a woman in the retention department. I was requesting a refund of the restocking fee, and honestly hoping for a little additional compensation for what I was put through. This woman was a horror. She was not just unpleasant but outwardly unkind from the very second she picked up the phone. She didn’t even start out with “Oh, sir, I’m so-and-so and you’re in the such-and-such department.” She just picked up and started talking.

I actually told her after a few minutes that I would prefer to speak to someone else. As someone who has been blind from birth, I am extremely sensitive to inflection and tone and aggression in the voice, and I really would have rather not dealt with her. She REFUSED to put me through to someone else, asserting she was ‘THE account manager in retention.”

Then, after explaining everything, she also refused to issue a refund for the restocking fee. She said “Well, did your caretaker look at the phone when he was in the store?” Essentially her assertion was that he had every opportunity before leaving the store with the phone to make sure it functioned they way we needed, and that it was our fault it didn’t and we had no right to a return of the restocking fee. I asked her if there was ANYTHING she could do, to which she replied “I can’t offer you any type of compensation for any of this.” (I’m paraphrasing that, but just barely.)

So this is how Sprint treats it’s long time, loyal and disabled customers?

by Laura Northrup via The Consumerist

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Microsoft Surface with Windows 8 Pro Is Way Too Expensive – Analyst

Microsoft is getting ready to debut the Surface with Windows 8 Pro, the second tablet of the Surface family that’s going to feature the full version of Windows 8 and support for desktop software.



While the device will be available in two different versions, with pricing to begin at $899 (€675), Rick Sherlund, a Nomura Equity Research analyst, says the Surface Pro is going to be too expensive for the end user.



The Surface Pro won’t be offered with a To... (read more)

by Softpedia News (Bogdan Popa) via Softpedia News - Global

Sprint Launching an HTC Windows Phone Device Soon

Sprint officially announced last week at CES 2013 that it has signed new partnerships with HTC and Samsung in order to bring customers Windows Phone devices.



True to its promise the carrier is about to launch its first Windows Phone handset and it looks like it will be from HTC.



The folks over at Engadget have just spotted at FCC (Federal Communications Commission) a Windows Phone handset codenamed HTC PL80110, which uses band 25 LTE.



This particular frequency ... (read more)

by Softpedia News (Cosmin Vasile) via Softpedia News - Global

12 Sundance 2013 Shorts Are Already on YouTube

The 2013 Sundance Film Festival is underway this weekend. Most people won't be there to watch all the movies, shorts and everything else, but you can get a piece of this year's edition on YouTube.



The Sundance Institute has set up The Screening Room, a YouTube channel with 12 short films also shown in the festival.



There will be 64 shorts shown at Sundance, out of 8,100 submissions, but only 12 of those are on YouTube. Still, it's better than nothing.



"Sundanc... (read more)

by Softpedia News (Lucian Parfeni) via Softpedia News - Global

Nokia Releases New Software Update for Asha 200 and Asha 201

On Friday, Finnish mobile phone maker Nokia announced the availability of a new software update for two of its Asha handsets, namely Asha 200 and Asha 201 (model numbers RM-761 and RM-799 / RM-800).



The company unveiled plans to make the new software release available for devices all around the world, though it noted that phones in China would be left out of it.



The new update should already appear as available for users in other countries around the world, through t... (read more)

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